Unit 1 Communication and employment skills
Understanding the personal attitudes valued by an employer
Health and safety
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Health and safety is in every job, so employers
look for employees that have good knowledge of health and safety.
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This is very important as over 200 people are
killed each year from accidents in the work place and two million are injured
in the workplace (the ones reported) each year.
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Good health and safety knowledge is important as
if there is a possible danger in the work place it should be reported and then
sorted out, such as if there is a puddle in the workplace it should have a sign
put up and have it dried up by a cleaner or a member of staff.
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In a working environment that requires you to
lift stuff it is important to lift objects correctly, an employer will look for
this or teach them before they start the job as they do not want an injury in
their workplace.
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Having a worker that has good knowledge in
health and safety will benefit the workplace as less accidents should happen as
they will assess the situation before preforming an action such as lifting a
heavy pan of boiling water could require you to have another employee help you
lift the pan and wear proper safety equipment.
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It also helps the employer for his/her staff to
have good health and safety knowledge as accidents in the workplace could cause
finical loss, and if someone has to go on sick pay because there was an
accident in the workplace that is someone you’re paying and not getting any
money back off them because of an accident in the workplace.
Time management
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It is important for the person you are employing
to have good time management, if they do not they might fail at tasks they have
been set and not be able to complete the job.
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Such as in a Website devolvement company they
might have to have a website completed by a certain date and if the employees
don’t have good time management it may cost the company money to have the
problem set right.
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Having good time management also gets more done
as you will have the next task to do which could motivate the workforce to get
the first task done before starting the next one as they may get paid per task
they complete not on an hourly contract.
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Also the employee should tell them that if they
don’t have good time management they could lose their job
Confidence
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An employee having good confidence in a job is
very important.
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Such as in a call centre you need to be
confident with the person who is calling you because if you are not confident
with the person who is calling you they may not be as helpful and get
frustrated with the service that the company is providing.
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In a ICT environment it is important to have a
confident work force so when they run into problems they can solve it
themselves.
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A confident member of staff also is good at
working with other people and this is helpful in team working situation such as
devolving a website as that has many elements and could require working with
several members of staff and different departments such as graphics design coding
of the website and css departments.
Problem solving
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Having a member of staff who is good at problem
solving is key, because if a member of staff cant problem solve it could mean
they rely on other people telling them what to do.
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Staff who can problem solve are useful as they
get more stuff done for their work and can work independently without asking
for help.
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Such as if a chef has one of his elements of the
food taking longer to cook than the rest of the food he could make his own
choice whether to turn the heat of that food up or lower the rest so all the
elements are ready to be assembled
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In a computer industry someone who is good at
problem solving is good as they could repair the problem with the computer they
are on without having to have a technician come and repair the computer repair
the computer for them.
Team working
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It is important to have good team work skills,
as when people have good team work skills it increases the efficiency of the
work force and reduces arguments.
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Having good team work also increases the amount
of ideas in the workplace, as more people will have contribute the ideas and
get rid of the ideas that are bad as more people will give opinions to the
group.
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Having good team work also supports the members
in the group and can build strong bonds between the staff which increases work
productivity as there is more confidence in the group increasing work
productivity.
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Having
good team work skills allows people to have the confidence to delegate tasks to
the people in the group increasing productivity.
Verbal and written communication skills
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Verbal and communication skills are important
for staff of a company to have as they have to communicate with other staff and
people who are using there is service.
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A restaurant has to have good verbal and written
skills because they need to communicate with chefs the customers and the
waiters.
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The waiters need to write down what the
customers want to eat and the chefs need to read.
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